Orbitz.com - отзывы покупателей авиабилетов

This is a terrible experience.
We bought tickets two days ago. A confirmation message arrived immediately, an electronic ticket and payment were completed. A few hours later, Orbits sent an email that the payment was canceled. The money did not return to the card, it is not possible to call the payment department. They promised to contact within 24 hours and of course no one contacted. The Orbits Support Department says this does not apply to their occupation. Now we can’t refund money for purchased tickets. This is terrible!!!